Title of the position:

Restaurant Team Member

Department:

Restaurant Operations

Reporting:

General Manager/Assistant Manager

Job Type:

Hourly/Part-Time

Education:

High School Diploma or equivalent

Position Overview:

Implementation of tactics to optimize restaurant sales and cash flow while ensuring adherence to quality, cleanliness, and customer service standards.

Essential Function:

Responsible for restaurant’s performance levels in job positions assigned by upper management.

Team members are to maintain their stations in a clean and orderly manner. Team members will receive additional assignments to maintain unit in accordance with McAlister’s cleanliness

standards. Each position has different duties and responsibilities:

Front and Back of  House Job Responsibilities:

Responsible for the preparation of certain food items

Responsible for greeting our guests and taking their orders accurately in a friendly manner.

This position requires knowledge of the menu items and their ingredients as well as

familiarity with the step‐by‐step procedure for friendly and efficient customer service. In

addition, Team Member will be responsible for accurate cash control.

Responsible for delivering orders to guest. To ensure that each order is complete and

prepared properly, the team member will have to become familiar with all the menu items

and their packaging.

Responsible for cleanliness in the dining room and service to our guests.

Responsible for insuring that each guest receives exactly what was ordered, both promptly

and courteously. Orders must be directed to the dining room, curb side and pick up areas in

an orderly and organized manner. All orders must be verified for correctness and

completion.

The team member must have the awareness to recognize if any particular

station is about to fall behind and have the ability to render assistance at that station

without hindering his/her remaining responsibilities.

Responsible for filling all drink. In addition, the team member must be familiar with

customer service procedures.

Responsible for the preparation of each menu item quickly and according to specks. The

team member is also responsible for maintaining the quality standards of the products

he/she prepares.

Responsible for the preparation of food items. The team member is also responsible for maintaining the quality standards of the products he/she prepares.

Additional Front of House Responsibilities: 

Clean tables or counters after patrons have finished dining, sweep dining room area

Maintain and clean equipment in assigned areas

Handle cash transactions with customers using cash registers

Resolve customer complaints, guide them and provide relevant information

Pleasantly deal with customers to ensure satisfaction

Maintains table by removing finished courses and replenishing utensils as necessary

Supports wait staff by assisting them with delivery of food and retrieval of any supplies they may require

May be cross-trained to operate areas in the absence of an employee from another area

Job Specifications:

1 year experience in a casual restaurant dining

16 years of age or older.

Ability to be self‐reliant. Execute assigned duties and responsibility from upper

management staff

Able to speak, read, and write effectively. Excellent oral communication skills to effectively

communicate with management, corporate staff, restaurant employees, and customers

Must adhere to McAlister’s uniform and grooming policy

Able to stand and walk for approximately 95% ‐ 100% of shift

Able to lift and carry a maximum of 50 pounds

Able to work flexible hours

Ability to travel to assigned restaurant location and operate respective work stations. Work requires standing and walking 80‐90% of the time